Edited by GrundleBeans: 11/7/2022 5:01:17 AMHi there. The most common reason for this happening is a player is signed into an alternate Steam account than the one linked to their Cross Save. A quick way to check is to sign out of Bungie.net and Steam, then manually sign in to both using the same Steam login. If you get a different Bungie profile, the login you're entering is for an alt account. If you get the correct profile and see your characters on Steam when you launch the game, then the last time you logged into Steam was on an alt account.