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Companion App

What needs work in the Companion App?
Edited by Spawn: 10/19/2020 10:21:44 AM
11

Support Tickets w/ a dedicated customer support staff

Trying to get help through the forums is like pulling teeth. I’ve been outright begging for assistance for weeks and nothing. I’d love some way to put in a ticket of some sort and know that I’ll receive help. Right now, it feels pointless to ask for any help due to how the forum system works.
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  • Basically the problem is error codes per bungie's description are your fault, even though a majority of error codes are more than likely bungies fault, [b]they are your fault[/b]. Don't forget to buy your silver for eververse purchases.

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  • I would suggest try on a mobile/cellular connection and see. I will be honest, it is very unlikely the problem is on bungies side. They could however check what caused the disconnection, but that is normally how the error codes are generated, but they could help you understand whats causing this. Trying a different connection will at least clear your suspicions that is account related, which I personally dont see how, another thing you can do is create a new account on a different steam/PSN/XBOX account and see if the problem still happens. Also try using PSN or XBOX or a PC instead and see what happens. The only way to move forward is by the process of elimination. Dont assume it is just on bungies side, this will stop you from finding the cause of the problem. I know it can be frustrating but thats all I can say I worked doing Broadband support for many years back in my younger years, started on 1st level, ended up in engineering. And what I can tell you, most of the cases I dealt one of the most famous words I would hear was "the problem is not on my side" or "everything was working before and I didnt make any changes on my side so it has to be on your side", and I can tell you, specially with intermittent issues like yours, 99% of the times the issue is on the customer's premises. There are exceptions of course and I know you probably think you are one but dont, work it one step at a time. Cases like this are difficult to troubleshoot. Your problem is not only that it could be you, intermittent issues like this can be at an ISP level as well, and of course on bungies side, very very hard to troubleshoot so best bet is again to try process of elimination. Using the same setup try: - Try a different account - this will discard an account tied issue (to me this is so unlikely so it is mostly for your own peace of mind) - Try a different computer? - this will discard issues with your network card, software, etc Using same computer: - Try a different Broadband provider (like cellular Broadband), it might help diagnosing if it is a BB related issue. - When on a different BB see if you can do the new account and new computer test. Besides that not much more, - Try using a wired connection, if you cannot move the computer closer to the router/modem. - If you are already, change the Ethernet Cable from your computer - Change your ISP cable from the router to the demarcation point (like the wall socket or similar) - Replace wiring/cabling on the router/modem (specially if you have a switch in between, make sure all wiring/cabling is new, probably not necessary on most cases). And thats it, after that well thats really as far as you can probably go, it could be a fault demarcation point as well so you can ask your ISP to replace it.

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  • In 2020 an mmoish game that does not have a ticket system is hilarious, just typical bungie lazyness and money hungry. Statistically/economically does not worth for bungie to make an expensive costumer support team just for the 0.01% of players that have a really unique problem.

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  • Imagine asking that on a dedicated forum

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  • What? You actually expect them to spend money on effort on something not related to silver. Hahahahahahahahahahahahahahahahaha [spoiler]Hahahahahahahahahahahahahahahahaha[/spoiler] [spoiler]Hahahahahahahahahahahahahahahahaha[/spoiler]

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  • Asking Bungo to do anything that panders to your liking is a PIPE DREAM!!

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  • [quote]Trying to get help through the forums is like pulling teeth. I’ve been outright begging for assistance for weeks and nothing. I’d love some way to put in a ticket of some sort and know that I’ll receive help. Right now, it feels pointless to ask for any help due to how the forum system works.[/quote] This the award winning service you can expect.

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    • What's the problem?

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      • Edited by SScottF 2112: 10/18/2020 7:46:58 PM
        It is pretty pointless to ask here if it is about a Baboon or other error code and expect B to respond. They generally won't respond. If you did get a response, anyone on B's side would be trained to read you the written definition of the code and refer you to their network troubleshooting guide. It sounds like you already found all that information. Beyond that the message would be something like "sounds like your ISP is having issues, or some variation of it is you, not us." ISP's don't have consistent, perfect service. Some days I get a bunch of error codes, but most days I don't. I hope you stop getting the errors.

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        • Is this cause of your other post about the Baboon error? If so the baboon error goes as follows: This error can be due to packet loss or disconnections between your home network and Bungie (such as ISP saturation or general internet congestion). It can even be caused by certain WiFi setups, or mobile hotspots that may have experienced a blip or loss of connection. Before proceeding any further, we strongly recommend switching from WiFi to a wired connection, at least temporarily. This is an important first troubleshooting step to rule out WiFi signal strength/stability as a possible culprit.

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          • It's hilarious they got praised for their communication with their players.

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