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12/5/2019 6:36:26 PM
2

Deactivate Cross save

Im having the following issue i recently switched over to ps4 and now i cant deactivate my cross save to access the characters on there as i dont have my xbox one anymore. I also didnt know that silver would be an issue it never warned me about that either plus its been weeks since i bought silver and my balance is 0. Can bungie please deactivate cross save for me waiting for 63 days is absurd as i play d2 daily

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  • Edited by RedPhoenix HD: 12/5/2019 6:51:10 PM
    [quote]i recently switched over to ps4 and now i cant deactivate my cross save to access the characters on there as i dont have my xbox one anymore[/quote] You don't actually have to have your XBox any longer if you want to keep playing the same characters. You just need to have your XBL credentials, which you already do. Using CrossSave lets you continue on without starting over again - you are just choosing one of the platform saves, not anything from your console specifically. If you turn off CrossSave you will have to wait 90 days to use it again in the first place, and second of all, you would be starting over from scratch ([i]or wherever PS4 left off[/i]). It's your choice however. [quote] I also didnt know that silver would be an issue it never warned me about that either plus its been weeks since i bought silver and my balance is 0[/quote] From the CrossSave page itself ([i]the page where you turn on/off CrossSave[/i]) - https://www.bungie.net/7/en/CrossSave [quote][b]What actions can limit my use of Cross Save?[/b] The following actions will impact a player’s ability to enable or disable Cross Save: - Players who disable Cross Save cannot re-enable Cross Save until 90 days after it was disabled [b]- Players who purchase Silver cannot disable Cross Save until 90 days after the Silver was purchased[/b] - Players who perform a refund for purchased Silver cannot activate Cross Save until that Silver is re-purchased for that account - Players subject to a ban or restriction cannot activate Cross Save, or disable Cross Save if already active, until that ban or restriction has expired[/quote] If it says you have to wait 63 days, that means you bought Silver 27 days ago. You will have to wait before you can turn it off, per CrossSave policy. It was not meant to be turned on/off at will.

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    • Please review the information on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]this page[/url], if it does not answer your question, please fill out the at the from at bottom and provide as much information as possible so they can look into your issue...no guarantee they can fix it but it is a chance. All tickets will be addressed at the discretion of Destiny Player Support during regular business hours.

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