My buddy owns the collectors edition of D2 and has the premium digital content, including the cabal chalice emblem, the exclusive sword and the emote. His home xbox is my console, so we gameshare our downloads. For some reason, D2 recognizes that his coldheart and kill-tracker ghost can work on my profile, allowing me to pick them up ingame. This isnt the case for the premium content, however. Any reason as to why this is?
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#Help
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You will have to contact Microsoft or Sony (whichever is your console), as gamesharing is a console feature that Bungie won't troubleshoot or assist with.