Is it possible to get another coldheart? Using the D2 companion app I tried to transfer mine to another character but I never received it. Now I don't have one at all
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Hello. Items that become "missing" while using the companion or other third party apps, usually wind up in your vault - check there.
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Try checking all your characters and vault in-game if you still can't find it. Try signing out and back in and if still not there then wait for a few hours. You can also buy another from the vaults collection until it turns up