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Edited by McDerpy907: 10/14/2017 8:00:41 PM
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Purchased silver but didnt add to account

So I purchased $25 work of silver via Xbox market place, and didn't show up. I contacted Xbox support they tried to trouble shoot but nothing worked. Please help
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  • Hello guardian, [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13657]Missing Silver: Contact Form[/url] If you have both Destiny 1 and Destiny 2 be sure to check that you have not unintentionally purchased Silver for a release you didn't intend to. If you have purchased for the correct game and are still experiencing issues consider following the listed steps. [quote]Wait Up to 30 Seconds: Allow for up to 30 seconds to pass to see if the Silver amount is added to the account. Re-launch Destiny: If the Silver is not added to the account after the time has passed, log out of Destiny and then log back into any Character. A successful Silver purchase should present players with a notification upon logging back into a Character. If the notification does not appear, check the current Silver balance from the Character Inventory screen. Sign Out of Platform Account: If the Silver balance does not reflect the purchased Silver amount, please close Destiny and completely sign out of the platform account. It may also be advisable to clear the platform cache. After logging back into Destiny, please check for a notification of a successful Silver purchase or check the Silver balance in the Character Inventory screen. Check for Successful Transaction: If the Silver balance still does not reflect the purchased Silver amount, please ensure that the transaction shows as successfully completed according to the platform marketplace. Contact Platform Support: If the platform marketplace shows that the purchase was successful, please contact PlayStation Support, Xbox Support, or Blizzard Support to investigate potential issues with the transaction. Submit Help Request: If platform support is not able to identify or resolve potential issues with the transaction, please submit a help request using the Missing Silver Contact Form below.[/quote] If the listed steps still aren't working there is a contact form for support on the linked page.

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