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9/26/2016 5:27:59 PM
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Iron Gjallarwing missing from Amazon preorder

Hi, Those of us who preordered from Amazon UK did not receive the Iron Gjallarwing. After talking to Amazon's support I was told that Activision has said the Iron Gjallarwing is US exclusive (which I'm fairly sure isn't true, people who ordered from PSN UK got it? Not to mention there is a video on Destiny's official youtube channel specifically relating to the Iron Gjallarwing in the UK, see linked). I told him they should contact Bungie, not Activision, but he was adamant that I needed to talk to Activision. I went ahead and contacted Activison's support, and guess what, they told me that if I was missing content I had to contact Bungie. Bungie conveniently has no proper means of communicating with them, so I'm left having to post here in the hopes that someone from Bungie might respond. I went back to Amazon with the information that Activision also thinks Bungie should be contacted, not them, but I was told their support can't do anything about the fact that their company is talking to the wrong developer entirely. When I pointed out that Amazon had advertised the Iron Gjallarwing on their website (which they've now conveniently removed all traces of) and I did not get what I paid for, they offered me a refund, which was not the outcome I wanted, I just wanted what I bloody paid for. This whole ordeal has left a bitter taste in my mouth regarding all parties involved, and made me realise how helpless you are if a big company decides it doesn't care that they've made a mistake - you'll just get passed around until you eventually give up. Can someone from Bungie tell me is the Iron Gjallarwing US exclusive, and if so why was it advertised as being available in the UK, and if it isn't, why is Activision telling Amazon that it is?
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  • Edited by KannibalKlown: 9/26/2016 5:41:21 PM
    That sucks In another thread someone from the UK said Amazon told him something similar but ALSO gave him a reimbursement of 10 GPB. I told him that if that's the case, I believe he could use the 10GPB to buy the GWing from Tess in the Eververse. (I'm not home so I can't confirm). But... I didn't see mention of a [u]partial[/u] refund / reimbursement from you so. Did they give you cash back?

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    • If the Iron Gjallarwing was not included in your pre-order bonus offering, you will have to take that up with Amazon since they were your retailer.

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