There really should be a barber type person in the tower that allows you to change your face or colors of your skin and hair. A cosmetic surgeon if you will.
Edit: Enough people have commented on this that I'd like to point out that I do not think Class or Race should be changeable. Those are decisions that should be locked in once a character is created.
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#feedback
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I would like to at least have a change in hair, besides 75 percent of the awoken hair styles are Mohawks! Besides you can different hair styles that are not in the default line up could be worth extra glimmers...