There really should be a barber type person in the tower that allows you to change your face or colors of your skin and hair. A cosmetic surgeon if you will.
Edit: Enough people have commented on this that I'd like to point out that I do not think Class or Race should be changeable. Those are decisions that should be locked in once a character is created.
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#feedback
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Yeah, if you decide that you don't like how your character looks, this would be super helpful! Except it can't have all of the options, like races or classes, of course.