Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you had this occur when the other player left. To help us further investigate any underlying issues that may be occurring, if available or if the issue happens again in the future, can you provide us with a short video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]