So I'm one of the unfortunate people who have an account they can't authenticate linked on cross-save. I can validate my Bungie profile, authenticate the other accounts on there, and authenticate my Steam account deletion.. But it doesn't matter to Bungie. Even worse that permanently stuck account is practically my real name and email address open for all to see. Even even worse the deleted account is a Steam one, so I'll never be able to make the transition from Playstation to Steam with the characters I've invested thousands of hours, and invested hundreds of pounds into. The realisation has been genuinely upsetting. I've decided to quit, because investing more into this account now ultimately seems pointless and like a waste of time. But it is what it is 🤷🏻♂️
I'm just wondering whether I should invoke my 'Right to Erasure' (apparently the only option available so my name and partial email address aren't public knowledge), or leave it and see if policy changes in the future and possibly preserve all the time and money I've invested. I've been a little annoyed to be honest, and have been considering lodging a complaint.. If that's even possible. I've scoured the cross-save help page and it says NOTHING about having to deactivate it to unlink accounts. There is nothing about how you're screwed if you loose access to one. It implies the opposite. It states it's actually POSSIBLE, to link and unlink separate accounts.
[i]'Players who can't authenticate connected platform accounts will have to contact their platform's support to try and gain access to the account. If that isn't successful, players may want to unlink their connected accounts they have access to and link them to another Bungie profile.'[/i] - [b]Bungie.[/b]
WHY can't I do this? It would save myself and people like me so much heartbreak. Why is there no avenue to help unfortunate players like myself who have fallen through the gaps. Why is it 'lol gutted', delete every ounce of your data and self-ban your account, or continue playing with a privacy breach? It seems very consumer unfriendly.
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6 RepliesIt is a security feature. Are you the true owner. Did you "hack" those accounts. Did the original owner sell you the accounts. You need to prove all accounts are yours and in use. Bungie doesn't have your account details so uses the authentication system to confirm ownership. You can not do this so Bungie will not take action to help as they can not 100% say all accounts are yours.
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14 RepliesMy account got stolen (Xbox) I'd say 5 months ago, logged in last month n got a banned message! Guy added pc, played trials n cheated n got banned (I assume) as trials is in history log n I don't play PvP. I emailed them via the appeal link with details, no reply in a month. Accs dead, n I can't even unlink cross save, so it's perma linked to my actual Xbox account. Funny thing is, it says only 1 message allowed per ban, further appeals will be ignored. So if the guy who stole my acc, appealed the ban, I've no way of ever even contacting bungie. Microsoft login history shows the login that changed details, was in Scandinavia, I'm in the UK.