Hello, I am trying to switch characters since I selected the wrong character from cross save and it made me restart the entire game . I can still access that character on PS4 but I cannot disable cross save anywhere. Ive researched the help articels multiple times but cant find the "view setup" button anywhere. Please help so I can get this resolved.
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You do not currently have cross-save active. There is a PSN account, and an Xbox account, linked to your Bungie profile. Each account can access the single character that is part of their respective save data, from their respective consoles. That would be why you cannot find the “view setup” option, in your Bungie profile. If you did previously have cross-save active, and managed to deactivate it since creating your post; then you will need to wait 90 days before you can reactivate cross-save. Your Xbox account has a single character for D2, that was used to play three missions, back in September. Your PSN account had never been used to play D2 until your recent attempt. Your PSN account does have just over 100 hours played in the original Destiny, so you may confusing your progress between the two games. No progress transfers between the games, so it is correct that you would be playing new characters, even if using your PSN save data.