Unfortunately, the forums are completely separated from the Bungie Store website and are unable to assist you with this issue. All we can do is point you to their [url=https://bungiestore.com/pages/customer-service]customer service page ticket system[/url].
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I guess I was looking for a method that would actually get their attention somehow. :) Incredibly frustrating experience. They're just not responding to me at all. Thanks for the assistance, though.