I tried submitting an actual ticket with Bungie but they refused to help me and told me to use the articles section (Which was not helpful in the least) or the forums so here I am. I am a new player to Destiny 2 so bear with me as some of this might come off as dumb, but basically my issue is that we received free ciphers recently presumably to get forsaken exotics that will be going away soon (Which is what I intended to use them for). Unfortunately for some reason when accessing the menu to claim said ciphers, I was under the impression I had to claim all 3 one by one rather then receiving them all at once. So after receiving my 3 ciphers, I claimed Ace of Spades (One of the 3 exotics I was hoping to get) then scrolled over to the Ascendancy shards thinking these were the remaining ciphers I had left to claim, and subsequently claimed 2 ascendancy shards rather than the exotics I wanted with my remaining ciphers. As you can imagine my question is basically whether or not Bungie can or will help me here by refunding my ciphers for those ascendancy shards or trading them for the exotics i wanted anyways or whatever. I’m a new player and didn’t even know what ascendancy shards are at the time as I’m not even at hard cap yet so if I’d realized that’s what they were and not the remaining 2 ciphers i wouldn’t have clicked on them.
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There are a lot of people having the same confusion. I have checked several videos about this reward and in each one there are like 10 or 20 persons saying the same. I hope Bungie notice that this was a weird implementation and fix it.