Sooooo I’m trying to get my girlfriend logged into the app so she can take advantage of moving things between characters but when I log into her Xbox account on her phone/app and it’s showing she has no character data even tho she’s been playing with me. I’ve unlinked and linked her account multiple times,deleted the app and reinstalled it multiple times, deleted all the caches several times and nothing... any idea on how to resolve this??
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17 RepliesHello. What is her gamer tag?
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Edited by Crisidelm: 12/9/2020 10:32:30 PMThe last time you played with her, what was her character and what light level did she have?
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Your girlfriend should create a post themselves so that the community can take a look at their profile directly in order to help troubleshoot further.