I'm NOT defending them... But this is exactly why I don't buy merch from gaming and software companies unless they're giants like Microsoft. I've been screwed over too many times. My experience, is it's either [b]A) The company thought "how hard can it be" and did it themselves[/b] And they were ill-equipped for warehouse maintenance / shipping / etc. Things get screwed up, their support gets back-logged, etc. [b]B) The company thought "how hard can it be" and hire the [u]cheapest[/u] 3rd party possible[/b] The 3rd party is practically fly-by-night and do a horrible job with things. Lastly, some months back some jerks were saying to spam the store support email with GAME support issues. If that took off then it's possible the mailbox got full / screwy.