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Edited by BNGHelp0: 9/23/2016 1:10:48 PM
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United thread for PS4 Corrupted data Reinstalling and New update PLEASE BUMP SO BUNGIE KNOWS HOW MANY ARE BEING AFFECTED

If you are having this issue please bump and leave a comment this is simply to let bungie know how many people are being affected. UPDATE: After talking to most everyone in the forums I have found out that most everyone having this issue have bought all previous DLC and purchased the standalone ROI add-on instead of Destiny the Collection. This is a big factor in the issue at hand. (Sending SOS signals to Bungie..) UPDATE 2: I am hearing from a couple different people that if your service provider is MEDIACOM then you could be having issues downloading stuff from psn servers. Does anyone else run MEDIACOM? (that is my service provider) UPDATE 3: I want to thank everyone for there input every little clue will help us diagnose the problem. UPDATE 4: Ok so this seems to be isolated with MEDIACOM's service. This sounds crazy but if we all call MEDIACOM our collective inquiry may get a solution to this network issue. UPDATE 5: Dawn of the 4th day without Destiny, Not heard a whole lot on a game plan or anything on either side. There are confirmed reports of people using Verizon and ATandT hotspots also confirmed on Comcast ISP, if you have access to any of those options I would try them out. Also feel free to make friends in this time of crisis and corruption. If anyone has found anything else let me know, ill be searching most of the day today (updated 9/22) UPDATE 6: So I have heard multiple times that you need to wipe the console or your HDD is messed up, these are all false forms of trying to diagnose a problem in there networking. Nothing is wrong with your console people its how your ISP communicates with PSN. Please just try another ISP I can confirm that it is in fact Mediacoms connection or a combination of Console updates not working with the Application updates regardless my brothers Frontier connection is getting farther then mine ever did. Check back later to find out if it downloads successfully (should be around 6hrs from now slow connection speed). UPDATE 7: Just got off the phone with Sony (7th time) the rep I spoke to a couple days ago gave me a list of port numbers to activate so I opened the ports no big deal didn't see any change. The rep I just spoke with today informed me that the other rep gave me the wrong port numbers she also stated that these new port numbers should work 100% if not then they will escalate it to there engineering team. The list of port numbers are (She said you have to have all ports open for it to work): TCP - 80, 443, 465, 993, 3478, 3479, 3480, 5223, 8080, 9293, 10050, 10051, 10040-10060 UDP - 2053, 3478, 3479, 3658, 6000-7000, 9304, 9296, 9297, 9303, 10070, 50000-60000 Try these out and tell me if they work, I am going to let my download finish on FRONTIER ISP but please let me know if you have any success with these. (Also take note of your IP address when you get these set up you need to make a custom connection for them to be active) UPDATE 8: JUST HAD A BREAKTHROUGH! Ok so I used my brothers Frontier ISP to start my download when I went back to check on it I seen that it was going to take 66hrs to install (he runs 800kb : <) so I ended up pausing the download at 2gb took my console home to just trouble shoot again I used my smaller ethernet cable its a cat6 ran that to my ps4 and resumed the download at my place (60mb per second) I figured it would give me an error but it is chugging along got about 5 hours left! If this works Im going to freak out. Also on another smaller note I have contacted Sony one last time in a ditch effort to pull information out of them. I ended up escalating it to there engineering sector they are calling Bungie and told me to contact them in about 3 hours to hear the results, I stressed to Sony how we don't really have a dedicated customer support on Bungie's site so the lady said they would contact them for us. I will make the call later if others are still having issues I WANT EVERYONE TO BE ABLE TO PLAY AND NOT FEEL SO HOPELESS ABOUT THIS ISSUE CAUSE WE ARE NOT HEARING A GAME PLAN! UPDATE 9: I played last night so it is a definite confirm on the ISP jumping method, just pay close attention to where your download freezes (this is a huge factor). Use your alternate form of internet to jump passed those points then switch to your original ISP. Some of the points that most people run into are the 207.5mb and 17gb ranges. Just stick with it you will be able to play if you run this method. I wish everyone luck and hopefully we get to play sometime. PS I would like to add a lot of people from this thread as friends on PS4, just in case we have another issue like this we can work together again to find a solution. (and to beat raids haha) I just messed with my privacy settings you should be able to add me now, THANKS ALL! PSS Hey Bungie can I have a job as customer support lol but for real though : >
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  • Edited by BNGHelp0: 9/26/2016 11:08:31 PM
    Hello again everyone, After working with our platform partners, we believe this issue has been resolved for a majority of the players encountering the Corrupted Data error when downloading or updating Destiny. Thank you all for your reports and troubleshooting on this issue! They were very helpful in determining the cause of the issue. If you are still attempting to download or update Destiny and encounter the Corrupted Data error, please try the following troubleshooting steps to help ensure that your console and network hardware have taken the implemented fixes: [quote] •Clear your console cache using this guide: https://www.bungie.net/en/Help/Article/12539 • Power cycle your network hardware using the guide in this link: https://www.bungie.net/en/Help/Article/11877 [/quote] If these steps do not resolve the issue and you continue to encounter the Corrupted Data error, please reply to this post with details on the issue you are encountering and what troubleshooting steps you have already attempted. [b]This post was edited at 4:10 PM PDT 9/26/2016[/b] [quote]The previous content of this post can be seen below: [spoiler] Hello all, We are actively investigating the Corrupted Data and other error messages players may encounter when attempting to download or update Destiny. The reports you have provided on your experiences with encountering these issues and the troubleshooting steps you have taken are very helpful in our investigation. We are working with our platform partners and are pursuing multiple avenues of investigation to determine the cause of the issue and to help resolve the issue. We will provide updates on our investigation as they become available in our Known Issues Thread. Here is a link: https://www.bungie.net/en/Forums/Post/213318340 Some players have reported a potential workaround that allowed them to complete their Destiny download by connecting their console to a network that uses a different ISP. Players that attempt this troubleshooting step should keep in mind our recommended best practices for account security. For more information, please see: https://www.bungie.net/en/Help/Article/12718 [/spoiler] [/quote]

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    • My name is NekoBlackGem, I play D2 on a PS4 and for some odd reason lately My D2 game says that it's corrupted and I can't get into it. I've uninstalled and reinstalled it twice and so far it's still acting slower than usually acting like completely trash. The load screen takes forever and I can't even get to my character select screen. So I'd like to know what's going on and how do I fix it so I Can enjoy my F***ing game.

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    • i encountered the data corruption while playing thegame on aparticular mission on iO

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    • Hi there, I'm currently facing this problem myself but my ISP happens to be Time Warner Cable. Was wondering if there have been any updates or info since then? I believe this problem is Bungie related and not ISP specific. Just tried using my phone's hotspot and it got stuck at 207.5MB too.

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    • IS THIS FIXED YET???

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      • FINALLY, the latest fix from Mediacom fixed my patch and it downloaded, and installed...6 days of frustration. I hope everyone can get in, and thank you to all the helpers.

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        • Seems as though the patch from mediacom fixed the issue. If you're still having problems, try doing the following: 1. Delete the entire game. 2. Clear your cache. 3. Reset your router. 4. Restore your licenses and try to update. I did all of that without restarting my router and it didn't work. Once I restarted the router it downloaded first try. Good luck guys!

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        • Ours seems to be working now! Woke up a couple of hours ago and it was more than half way through the download. Quickly put it back into rest mode and it did its thing! No my only problem is getting my on off of it so I can start to level upper 335! Thank you to all for the support and commissary! After reading further down, it seems media on is actively addressing the issue. So hang in there! Good luck guardians.

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          • finally working

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          • Update 10 - I have found out I have nipples and these shadowy things walking outside my window are called humans.

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            • It's WORKING! Even more is that it started and passed the 23.5 corrupted data error on my mediacom internet so hopefully this is it boys and girls.

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              • I pre order rise of iron and i bought the dlc but for the past 2 and a half days every time i log in i have to install the rise of iron dlc and the pre order. Every time i log in i cant acces any of the new rise of iron content and when i select it it takes me to the screen where i have to purches or enter my code for the dlc enev tho i bought the dlc and i pre ordered it. Please help me solve this problem. I've never experienced any issues since the begin until this new dlc came out. And bump lol

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              • I just tried mine again through my mediacom connection and am currently at 1.3 gb and going strong, hopefully this means it is fixed. Is anyone getting it to download now?

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                • Mediacom said they may have fixed the problem: https://forums.mediacomcable.com/index.php?topic=35522.20

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                  • Thank you and bump

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                  • Bump! Bungie please pay attention. Please, anyone just even glancing at this thread please leave a bump. Help our fellow guardians gain the attention they need to get the help they deserve. Any help you can give in boosting this thread's attention will be greatly appreciated. ✌️

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                    • Bumpity, bump bumps!!

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                      • Edited by phantom.damage: 9/24/2016 1:43:41 AM
                        Trying the hotspot switch workaround again. Currently stuck at preparing to download 10% and have been for a bit. Hopefully this takes off. Edit: corrupted data as soon as I posted this. -blam!- Bungie and their attitude towards their customers. Pretty sickening!

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                        • Those of you on mediacom having an issue please go to the thread i started and add your voice/complaint. The mediacom rep i am working with asked for more of us so they can look into the issue better https://forums.mediacomcable.com/index.php?topic=35522.0

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                          • I have now almost hit my monthly data cap in just 5 days, I can no longer try these "attempts" until I know it is fixed. Its sad that ive gone through 250GB and have nothing to show for it....

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                          • Page 3, Jesus Christ.

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                          • It's been 5 or 6 days and Bungie is not doing anything to fix this. Their last update before this one worked and now this one dont work. Whats my point fix your code to look like the update before 1.28

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                            • Got 1.28 installed. Every time I got the corrupted notice and would restart it, the size of the file remaining decreased. This morning, I started the download again, this time needing about 12 gb. I used my phone for 5 gb. Then I moved back to Mediacom. That ran until about 2 gb left and was corrupted again. I started the download, immediately paused the download, switched back to my phone for 1 gb, paused, then back to Mediacom for 1 last gb. Honestly, I don't think the amount downloaded from another ISP matters. It's just having something else to move to, download a bit, then move back again. I am now in and the game is playable. Of course, I don't have time to play it today. I will keep bumping this until a patch is released. My PlayStation ID is the same as my user ID here. Add me as a friend and we can catch up on raids together.

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                              • Bump

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                              • Bungie make it so we can all get update 1.28 i cant -blam!-ing download it so i can't access the raid that you are so proud of. this community is so up its own ass right now that we can't get these problems fixed. people are just complaining about no preorder bonuses showing up, but some of us cant even play the -blam!-ing game.

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                              • Who's ready to play some Destiny this weekend!

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