Hello Ofuyaa, I recommend you try and clear your app's cache and empty content database. Here's how to do that:[quote][u]How do I clear the Cache of my application?[/u] • iOS: 1. Tap the top left box on the front page of the application 2. Tap "Settings" 3. Tap "Application" 4. Tap "Clear Cache" • Android: 1. From your device's Home Screen, enter the Settings application 2. Navigate to your "Downloaded" page/tab 3. Select "Destiny" 4. Tap "Clear Cache" __________________________________________ [u]Why are my characters showing "Classified?"[/u] Please ensure that your device is compatible with the Destiny Companion Application. You may not be able to view the 3D model of your character if your device is not compatible. This can also be caused by an issue with your content database. To resolve this issue, attempt the following: • iOS: 1. Tap the top left box on the front page of the application 2. Tap "Settings" 3. Tap "Application" 4. Tap "Delete Content Database" • Android 1. Tap the top left box on the front page of the application 2. Tap "Settings" 3. Tap "Data Settings" 4. Tap "Update Database"[/quote] [url=https://www.bungie.net/en/Help/Article/13099]Destiny Mobile Companion App FAQ[/url] If this does not help, your next step would be to try and uninstall and re-install the Destiny Companion App.