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11/15/2015 12:03:24 AM
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I'm being screwed by Xbox. PLEASE HELP!!!!

First off let me start off by saying thank you for taking the time to read this post. As you can see i am currently in a bit of a pickle with Xbox. Let me lay it out for you. + Last year on 7/24/2014 I turned 18 + since i turned 18 i should have been promoted to an adult account ( i wasn't...) + It has now been one and a half years and i still haven't been promoted.. + I have been i many calls and chat rooms with Xbox talking about how to get my account promoted. + the problem is that Microsoft itself considers my account an adult, yet Xbox considers me a child. + i cant accesses many things on Xbox while being a child + main one being i want to start twitching and making informational videos for destiny along the lines of. - helping people understand the raids and how they work with their mechanics - helping get people through the raid on hard being that only 3% of the population has done it on destiny - broadcasting when going for worlds firsts - Ect... Today I was on the phone with Xbox for 2 hours trying to get it sorted out. At the end of the call the lady i was talking to said " To be frank i believe your account to be glitched. That when you turned 18 instead of promoting your account to an adult account like the Microsoft account was. The Xbox account was orphaned still considering it a child account indefinitely." Then she went on to say that the only way i would be able to have an adult account. would be to start a new account. That would start out already as an adult account. Essentially wiping all 1600 hours i have on Destiny and that simply cant happen.. In closing i am here asking if there was a way that if i were to make a new account. if my Droppinbillions account characters could be transferred to the new account from yours servers or at the very least the new account could get 3 sparks of light and retain all the expansion packs. Thanks, Droppinbillions

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  • Hello Droppinbillions, I completely understand how frustrating this is for you but Unfortunately Bungie does not support account transfers. Your Characters, equipment and expansions are tied to the account they are created and purchased on. If you have to make a new account then I'm afraid you would have to start fresh. https://www.bungie.net/en/Help/Article/12211 Bungie also cannot give you three Sparks of Light. By buying The Taken King you are guaranteed to One spark of Light.

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