Then I'd like your help gathering information so we can figure out what's happening! Please Note: [u]Information not regarding the subject of this thread[/u] will be ignored. [u]Improperly submitted information[/u] will be ignored. [b]Offtopic, spam, or harassment is subject to disciplinary action[/b]. I work on the web and app team. I can't help you with ingame related issues. Please fill out the below items. Which platforms do you play on? (PSN/XBL/BOTH) Which types of accounts do you have linked to your Bungie.net profile? (PSN/XBL/FACEBOOK/GOOGLE) Have you previously been able to view your stats and grimoire through the web or mobile companion? (YES/NO) Have you recently changed the email associated with your PSN/Microsoft account (past 3 months)? (YES/NO) Have you taken the necessary steps to ensure that you are signed in to the correct PSN/Microsoft account? [i]Troubleshooting items are below.[/i] (YES/NO) Do you have accounts for both platforms, only play Destiny on one platform, but have both linked to your Bungie.net profile? (YES/NO) (This one is silly, but I need to ask) Have you played Destiny on the PSN/XBL account you're trying to link? (YES/NO) [b]Below are troubleshooting items that I want you to use before submitting your information. If these have failed, please post your info. [/b] ALL USERS: Have you followed the linking and unlkinking guide located [url=http://www.bungie.net/en/Help/Article/12130]here[/url]? XBOX USERS [spoiler]1. Sign in to your Xbox One using your preferred gamertag. 2. Press the Menu button (The little button with three horizontal lines on it) 3. Select Settings 4. Select "Sign-in, Security, and Passkey" 5. On this screen, there is a section called 'Remove me from this Xbox" that shows your Microsoft Account. 6. Verify the Microsoft Account username (it looks like an email address) is the same one you used to create/link your Bungie.net account.[/spoiler]