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5/24/2011 11:09:57 PM
597
Credit Reset Disputes - 5/24/2011
Good afternoon,
We have executed a round of Credit Resets for accounts which have habitually exhibited idling or "AFK" behavior while playing in Firefight Matchmaking. If you believe your ban was a false positive, you can post a request for investigation.
[b]Only request an investigation if you are absolutely sure that your ban was a false positive, if we take the time to investigate your account and find that you do have idling or "AFK" behavior, we will place an extended Credit Ban on your account.[/b]
Do not use this thread for any other discussion. If you are not requesting an investigation of your Credit Reset from 5/24/2011, do not post in this thread.
Thank you for your cooperation.
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So far we have issues extended credit bans for several dozen accounts, we are continuing to look for false positives but so far no one has been reset and banned without sufficient cause. It's clear that even players who know they're deserving of this ban are going to request an investigation, which could end up delaying the investigation of a player who is honestly unaware of why they were reset and banned. I ask that you please remain patient while we continue to review disputes and we will notify players individually if we require any additional information from them. This thread will be locked so we can focus our efforts on investigation, we may open it again if our investigation indicates a necessity to do so.
