So I'm in the tower right now, going to grab my Nepal stuff (yes I redeemed the code to my profile), and the special order lady is not in her little booth. What's up with this?
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Tess Everis has temporarily left the Tower. All of your Special Order items can be found in a kiosk in Tower North near Eva Levante https://www.bungie.net/en/Help/Article/13385
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She was taken out in the last update. She has been replaced with a little kiosk machine. You can find it next to the NPC that sells emblems near the Speaker.
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She is on vacation. She left all your stuff in a kiosk near Eva Levante, over in the part of the Tower near the Speaker.
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Hello! A kiosk terminal near Eva Levante in the north tower has replaced Tess Everiss for the time being. She deserves a vacation (;
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She moved with patch 1.2.0.5 and is now replaced by a terminal down by Eva Levante the outfitter ( opposite New Monarchy ).