Ok here's how to fix. If it's xbox one hold the power off button for like ten seconds. Then you unplug the power source thing for five min. Then plug back in and then xbox on. It works always for me and I always hav to do this every time i want to play
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It didn't work.
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I was literally turning it off as you said that. This is the first time this has happened. I'm hoping it won't happen again.
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And of its xbox 360 just try the same thing