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1/19/2026 3:35:50 PM
2
Hi there,
Thanks for reaching out!
Please try restarting the game and clearing the download cache to resolve the problem:
https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache
If you're on Steam, you can clear the cache by going to Steam>Settings>Downloads>Clear Download Cache.
If you continue experiencing the WEASEL error after clearing the cache, we recommend you refer to our Network Troubleshooting Guide to explore potential solutions to your problem:
https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide
English
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Hi Bungie team. Clearing download cache on Steam did not work either.
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Thanks for the update. If you haven't already, please follow our Advanced Troubleshooting Connection Guide and make sure you have the proper ports open: https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types If you're still experiencing the issue after trying this out, unfortunately, the only remaining option is to contact your internet service provider for further troubleshooting.
