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10/21/2025 1:20:40 PM
2
Hi there,
Thanks for reaching out.
As a first step, we recommend you try [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]restoring your licenses[/url], if you haven't done so already. Following that, if issues in accessing your content persist, please reach out to us via [url=https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=360001249571]this contact form[/url] so we can investigate the situation.
English
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Restoring licenses did not work, so I filled out the contact form you presented. The response I was given simply stated that they cannot track purchases made not involving silver. The assistance I have gotten so far from contact forms has been abysmal. I had the Cabal Arrival Transmat for years but because I didn't spend extra money, beyond the regular expansions, I have been dismissed. If there is any help you could provide from the forums I would greatly appreciate it, because whatever team is running the contact forms clearly has zero understanding of customer service.
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Thank you very much, I will try and restore licenses to see if this works and if not I will use the contact form you presented. Thank you again.
