[quote]Do they just use support bots?[/quote] Of course, they do. All major businesses use bots when dealing with a large number of customer support requests. It's cheaper and easier. If you need support, post in the [url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Help]help forum.[/url] Bungie does not have a public email address. [quote]Without even bringing in class disparity, pvp is a nightmare with all of the lag switchers and vpn users. Would love to play with local people who don't need to lag switch to actually win.[/quote] If you're constantly seeing poor network conditions then there is a very high chance the issue is on your end. Destiny is not played on servers, it uses a peer-peer network which means the players are mostly responsible for the quality of the connections. There is nothing wrong with using a VPN. They are perfectly safe and completely legal. Bungie will never ban you for using one. See the link below to Bungie's network troubleshooting guide. [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network troubleshooting guide.[/url] If you suspect someone is cheating, you can report them. See the link below for information. [url=https://help.bungie.net/hc/en-us/articles/360049497451-Report-Suspected-Cheating]Report Suspected Cheating[/url] [quote]Im on gigabit speeds [/quote] High internet speeds mean very little. You can have the world's fastest internet connection and still run into network difficulties.

[quote]pvp is a nightmare with all of the lag switchers and vpn users. Would love to play with local people who don't need to lag switch to actually win.[/quote] At least you start off announcing that you have no idea what you're talking about. XD Should probably fix your own bad connection if you're constantly experiencing this. That's guarenteed to be where the problem lies.