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10/26/2022 2:19:52 AM
2
Unable to disable Cross-Play.
I want to disable crossplay for my Bungie.net account. But, there is a big issue- the Steam account I had it linked to no longer exists due to it being deleted([i]never used it for anything due to not owning a PC at the time.[/i]) , and now I am unable to authenticate the account to disable crossplay. I was told to contact Steam about this issue, but how can I when the account no longer exists? Surely there must be a way to take it off my account from Bungie's end, right?
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Hi there! In order to remove accounts from your Bungie profile or deactivate Cross Save, you must be able to authenticate all linked accounts. Bungie cannot remove any accounts from any profile for any reason as this would be considered unauthorized. If your account was deleted. then you would need to speak with your platform's support team to see if there is any way to revert this in order to authenticate your account. For more information, please review the Cross Save guide, linked below. https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide
