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12/10/2020 10:11:03 AM
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The update would not have deleted your characters, as characters can only be manually deleted from within the game itself. If you did not delete your characters, then someone else, through whatever means, gained access to your account and deleted them. It is highly recommended that you change your passwords, and enable two-factor authentication. Per [url=https://www.bungie.net/en/Help/Article/12211]Bungie policy[/url], they do not restore lost or deleted items or characters for any reason.
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