Same thing happened to me. All we know is they are investigating. No idea what they are going to do about it. Sucks. Too many time gated steps, would take weeks to get another character back up to this point. Where it likely wouldn’t work again.
yeah, they already know about this issue. i hope they just make a hotfix until they know what the issue is. its been like a month. https://twitter.com/BungieHelp/status/1189680030751715328