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10/15/2019 6:39:52 AM
1
Auto linked wrong account during cross save
I figure I have to wait the 90 days to fix this but I'm going to ask just in case. So when linking my accounts for cross save, I clicked to authorize my psn, not knowing my brother had signed into the Sony website on his own account and didn't sign out. When this happened bungie.net auto linked to his account (didn't ask for me to sign in just authorized). Now I have my other accounts (xbox and steam) but the psn is linked to his.
Just asking if I have to wait the 90days to undo this (I had a silver purchase on my xbox) or is there a way to talk to someone I can resolve this issue quicker. Thank you in advance, only asking due to it will be half a year before it will all be working correctly. I do understand the reasoning behind the 90 day periods just was hoping I could fix this mistake quickly.
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1 AntwortenBearbeitet von ADragonWithin: 10/15/2019 6:50:47 AMPrior to the final button press that turned on Cross-Save, you could have unlinked the wrong account and then linked the right one. There were opportunities after you authenticated the accounts to verify that the accounts you logged in to were the ones you wanted to use. Bungie.net doesn't use its own login or authentication systems; the system used for PSN is Sony's own authentication system, and as such, when setting up and authenticating, your browser (not Bungie) worked with Sony's system to say you were already logged in (because of cookies), so skipped the username/password step of that authentication. Unfortunately, because you continued and enabled Cross-Save, you will not be able to avoid the 90-day security lock-out for disabling it. It also sounds like you enabled Cross-Save recently, so you'll also need to wait out the Silver cooldown. After waiting out the periods required, when you're ready to turn Cross-Save back on, please check before you click the final button to make sure you have the right accounts set up the way you want them. If you have to disable Cross-Save again after enabling it, you'll have to wait out another 90-day period, so it's best to double check before, instead of realize it after. - If you would like to try your luck to see if you can convince the Bungie team that you need your issue fixed, you can head over to this help article: https://www.bungie.net/en/Help/Troubleshoot?oid=48099 . Once there, click the button at the bottom, fill out the form with all of the information, and submit it. After submission, please be patient, as the Bungie teams have to go through each submission (including all of those that were before yours), and they only do so during business hours, so it may take some time for you to get a result if one is needed. Please bear in mind that your situation doesn't really qualify for a fix, since all the warnings and information was out there, but if you want to try the extra step, it's there for you to try; just try not to be upset if nothing comes from it and you simply have to wait out the security periods.
