Visited hawthorne after clan milestone was complete, didn't get it. Received the sunshot ornament from a bright engram earlier, wasn't in the ornament slot so i couldn't apply it. Unlocked it in inventory and it disappeared. Is it possible to get these items refunded?
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If you used the sunshot ornament in your inventory, it should be unlocked for that weapon.
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Bungie will not refund any purchases. They also do not replace lost or deleted items.