For any inquiries regarding the Bungie Store, you will have to contact the Bungie Store Customer Service: http://bungiestore.com/pages/customer-service
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I have several times with zero reply. Contacted their Facebook. Contacted their twitter. Just can't get a reply off anyone. Really annoying me now.
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I'm sorry about your experience. Unfortunately we cannot help you here, as we have absolutely no insight in the Bungie Store.