It's on the players right? Never considered it could be an issue on YOUR end? You know what's hilarious? On any other game, I don't have an issue connecting to my family. I'm sure lots of other players commenting on this thread can agree with me. So let me tell you, my family and I have spent well over a hundred dollars to play this game and you haven't been able to fix this problem. Haven't posted another fix in weeks, and you can't seem to solve a problem many other game companies don't even have! I am so tired of spending countless hours on your ridiculously complicated fixes that don't even work in the first place. Finding other fixes that did work, no longer work! This is by far the most frustrating and ridiculous problem I have ever encountered on a game! Quit fixing the little petty problems that barely make a huge difference and start focusing on issues that are ACTUALLY HAVING A SEROIUS IMPACT ON YOUR PLAYER BASE. Not only have I been completely unable to play with my family for months, but you guys still have issues since BETA. Infinite loading screen? Still hasn't been fixed. By golly if you can't fix that, you can't seem to fix this. Get it together guys! You need to catch up to the other game companies. From a very frustrated player and her family, Thealivity