Last night on a whim my family tried again and it worked. We didn't do anything different, just logged in and tried to join. You as a company(especially as a HELP branch of that company) need to SERIOUSLY work on your communication skills. Adding to the fact, you are basically blaming the players networks for something YOUR company created in your patches to the game is bad form. Not to mention the fact that you EXPECT the players to be network specialists in order to get your game working so they can play it with their families. We haven't tried it yet today. Even still almost three weeks without word is an inexcusable business practice that should not be tolerated in ANY circumstance. If any good came from this (aside from the eye opening realization of just how much you truly care about your player base) is that YOUR lack of apparent action and care is making my family look into other games that we can play together.