I'll trade you universal remotes (I think mine got damaged in shipping) or the cryptarch Sabotaged me.... I don't have a video like you, so I put my short story (of woe) on the forums.
https://www.bungie.net/en/Forum/Post/207666592/0/0
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Looks like your Remote is broken... Did you try replacing the batteries? My guess is the cryptarch stole them. Thieving bastard :( I'd give you some advice on usage but I dunno what's going wrong!
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I checked the remote batteries, they're good. Is there a factory reset button though? I have a safety pin looking for that tiny hole.
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Pretty sure you need to send it back in for maintenance.