I'm a day 1 player, I never received it either. Did want to make a 3rd character but I'm not grinding to lvl 40.
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Exactly what I've done.
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You've ranked from zero to hero ? Bit annoying to do so since we where meant to get "the spark" so we didn't need to grind for days.
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Not exactly sure what you mean by your first question, but I agree completely with the second part!