Did you make sure that one of your guardians was at least 30+?
For more info, I believe there is a FAQ about the V.i.p items in Bungies support, you might have to look into it.
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Aye ^___^ I did look into whether I met the criteria at [url]https://www.bungie.net/en/Help/Troubleshoot?oid=13568[/url] and although I didn't have a level 30 Guardian before August 31st 2015, I did own both expansions before that date, and of course now own The Taken King, which is why I'm a little worried at not being able to access the VIP stuff yet. =x