I'm literally having the same problem but on Xbox One. Can't contact Bungie and I can't find an answer online. I have the dlc downloaded and installed too. Did you ever find out why?
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it seems i can find the emote and class item(i have to re-buy as if i deleted it) on the kiosks but no shader.
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I could find the class shader at the cost of 1 exotic shard... Where did you find the emote? I couldn't find the shader either. It's mainly the shader and emote that I really want, especially for the Warlock.
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Shader is missing but the emote is on the bar kiosk.