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5/8/2015 10:51:30 PM
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It's great you found the support article. All I can recommend, is trying to apply those steps again. As the article states, however, Bungie is unable to restore any items.
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  • Thanks for the reply. Yes, I did try those steps again. The shards are nowhere to be found, forever lost in the dark corners of time. Which is why I mentioned database logs or snapshots. I figure if perhaps these exist, they can be compared to the current state of my character inventories and Vault contents to verify their sudden absence. I don't know how difficult this would be, as I'd probably need to speak with a database engineer or something, but I'd really rather not grind out the shards again, haha. Plus, if anything, this could prompt some sort of preventive measure for these sorts of admittedly rare but still potentially debilitating bugs. I'm lucky it was just 21 shards and not a Gjallarhorn or Crux of Crota.

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