I still haven't received a token and I've been waiting for weeks. Times like this I wish Bungie had live support.
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Hi there! Bungie Name tokens were automatically issued to all players. If you are being allowed to change your name through the website, you do have name tokens available. Please note that if you are trying to change your name to a name you previously had, it may have been a part of the Bungie Name issue that was reported a few weeks ago. Bungie is still investigating the issue were these unintended names are not allowed to be reused.