That sucks. I hope it does somehow gets bumped to come in tomorrow for you. I doubt redbox would have it in their kiosks now and I rarely use them so idk. It be worth it to pay just a small portion for a day or two. If that at all is possible then at least you'll have it installed. If not just keep hitting up the chat and keep getting $5. By the time you get your game you'll have it paid off. Hence they refunded you for the delay.
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I just checked the status and it says "Preparing for Shipment" still with a delivery date of Thursday. I was tempted to chat with them again, but I don't want them to reverse their good will. :>
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Spend it first before chatting them up lol. But kudos on them for giving some credit. TBH it was or stunt. That's just pennies on a Donnie to them and probably a tax write off. Who cares you got $10 free.