As someone who used to work in customer service, thank you for being so polite and civil. I know that was really disappointing. If I can't play Tuesday I'll feel crazy! But you handled it well. Hopefully good karma will come your way.
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Thanks. I knew it wasn't Melanie's fault. Getting angry with her wouldn't have solved anything. I guess I'll just do something else to occupy my evenings in the meantime... Like play Titanfall. Hah.