Windows 7 is unsupported by microsoft since January 14, 2020, I would highly reccomend updating to windows 10 it's much better, I know windows 7 is still in the speccs for the game but I doubt it's updated and compatibility checked these days + drivers are probably starting to get sketchy.
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What you doubt they still do is the problem though. They say they support it. We give them money based on what they say they do. Ergo, they're still expected to do as they say they do.
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Just tech advice, don't care about Bungie.
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Not an excuse for them to not check if the update is working or not, D2 is not the only live service game out there that still supports windows 7, but the only one i saw break this many times in a row because the devs most likely don't test this stuff properly.
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Just tech advice, don't care about Bungie.