Bungie uses twitter and reddit to communicate with the community due to the state of the forum, this is like the underworld of the company, to give you an example I can't even post in my native language due to the immense toxicity they have in that section, they just do what they can.
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Isnt that thier fault though? I mean they don't even moderate the foums themselves and leave it up to fanboy helpers to do it for them. If you put zero effort into something, expect a poor outcome. The fact this forum, the offical website of the game, is largly ignored by a company that just a few years ago won an award for community angagement is genuinely laughable.