Hi there!
Please check your order on XBOX.com to ensure that your order went through successfully.
Go to Microsoft.com and log in with your account. Then, click on your name in the upper right and click My Microsoft Account.
On the next page, scroll down to order history and locate your preorder.
If it says anything other than Completed, then something went wrong with your order. Please contact XBOX Support for further assistance and information as to why your order failed.
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I ordered mine directly from the Bungie store
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Can you please provide a link to the product that you purchased?
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https://bungiestore.com/destiny-2-the-witch-queen-collector-s-edition-xbox
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And just to confirm, you entered in and redeemed the code on the account you are attempting to access the content on?
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seems like it was an issue on Xbox's end it's been fixed now. thanks for your help.
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Glad to hear it! Good hunting, Guardian!