Did you follow all of these instructions?
[quote]You need to get a Glittering Key to drop from the final chest, first. After that, the next time you do Last Wish, enter the code for the [url=https://www.shacknews.com/article/107433/all-wishes-for-the-wall-of-wishes-in-the-last-wish-raid-in-destiny-2]2nd wish[/url] before starting Kalli, and this will spawn the chest which your key opens. Then, after beating Morgeth, find and open the chest and it drops the ship (there are plenty of guides out there showing the exact location of the chest, I didn't describe it here as it's easier to just see it for yourself).[/quote]
If you somehow didn't get the chest, try on a different character.
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Yeah, we did those steps. :( guess I’ll have to focus on other characters when I raid to see if I can get it on them. Is it just one glittering key per account or per character?
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I'm not aware. If you look up a guide you should find the answer.