Hello,
Thank you for your report. Through our investigations with internal teams, we have identified two instances where Leviathan raid keys are erroneously removed from character inventory.
[quote][b]Signing in with alternate characters will remove raid keys if the character had not been signed in since the weekly reset.
If a player earns Raid keys and creates a new character, raid keys are removed from inventory.[/b][/quote]
To prevent this issue, we advise players sign in with all characters or inspect all characters on the Destiny Companion App prior to completing checkpoints within the Leviathan raid after the weekly reset.
Please note: Leviathan raid progress, including key rewards, are reset each week. We are looking to address issues where keys are removed erroneously with a future update. Stay tuned to @BungieHelp for future announcements.
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It's not just the raid keys. People are losing the tokens as well and it isn't from the reset or creating new characters.
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Edited by RedSanglant: 10/4/2017 5:06:31 AMFor information, we did not create a new character, it is leaving the level of the raid that the keys disappeared, but I also had the question concerning the booty win by opening the box with the key of the dancing party which has us nothing to gain