Game crashes all the time in tutorial. ps4 freeze. hard reset. why?
-
3 RepliesTo whoever is still checking this thread: It's the hardware. I just got my PSPro back after convincing Sony to fix it. They replaced the motherboard, and now I can play Rise of the Tomb Raider and Diablo 3 at 4k without crashing. When I first brought my Pro to Sony they said they couldn't find a problem. When I got it back, I ran the RotTR demo and Diablo 3 while recording my gameplay with OBS and controlling the unit with Remote Play (I don't have a capture card, so this was my solution). When I brought my Pro back, I included a disc containing recordings of 15 crashes, some ending in a 34878-0 error report, some with a checkerboard pattern, a few that forced me to restart the unit. One recording even showed the framerate drop that some of us encounter. In all cases, I started and ended the recordings with a trip to the error history list (Settings > System > Error History). The errors weren't being logged by the system, so there's nothing for them to see in the history despite the unit prompting me to send an error report. An itemized list of the videos and what errors they represent at what timestamps seems to have convinced them. I got my Pro fixed. If D2 is anything like RotTR or Diablo 3, then I should be fine come September 6. :) If you find that this helps you, please pass it on: it's defective hardware. Guardians still have a chance to get their Pros fixed before Sept 6. :) Good luck and hope you make it for the launch.