I'm honestly shocked by some of the replays that are trying to justify turning comments off (by blaming trolls and whiners). This is basically like saying "they do not allow people to say anything because they care".
So I guess the best way to work with the community would be to disable forum, right?
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That is very much the same way I feel in regards to their reaction and the defensive position some of their fans are taking with them. They are literally refusing to let their community have any direct input on the future of the game and their decision. It is infuriating to experience.