I agree completely. I recently had to recreate my hunter, and it was an absolute ball-ache having to re-run all of the quests just because I wanted to change race on one character. I am pretty shocked, actually, that they still have not added character customization to the game so far.
It would be pretty easy for them to add a vendor to the tower, and they could even add unique appearances to raids and dungeons as well as the store. I think that would be pretty popular with the players to be fair.
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they missing on on more $$$ 🤯